SMS that provides immediate customer service beyond appointment setting.
ICOM AI conversational AI takes your buyer out of the market in minutes and gives them more than vital answers by promptly acting to connect calls to your sales team.
Dealers who leverage SMS marketing experience better metrics in the following, compared to traditional email communication.
Open rate
Send customers a text and 98% of the time they’ll check to see what you said.
Prefer text
Most customers want direct ad communication by SMS, rather than email/calls.
Engagement rate
Some dealerships see results like 65% overall positive customer engagement.
SMS response rate
Recipients read and reply to 95% of text in the first 3 minutes of getting them.
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Automation built to make your job more effective
You can lower lead management costs by up to 50%.
Some dealerships experience a positive impact on closing rates by up to 24%.
Elevate your CSI by about 20% with fast relevant responses to inquiries.
Replying in under 2 minutes allows you to be the first to respond.
Our features
Control the type and cadence of your outbound campaigns and follow-up.
Provide a range of natural and simple chats to customers using engineered, tested and trained GPT prompts.
Spark Vin-specific conversations using natural language AI trained on automotive data.
Revive past, current and new customers with thorough responses that continue until they convert.
AI drives awareness to service customers about vehicle needs and current market conditions.
Create tons of opportunities for your teams with outbound campaigns to service-drive customers.
We can help in many ways
ICOM sets appointments and handles lightning-fast re-engagement processes and long-term follow-up.
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Text customers instantly about instant recall notices, special offers, holiday deals, upcoming events, and more.
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Use CRM or DMS data to send AI-powered texts about your service needs and sales updates.
Automate periodic feedback surveys and requests to stay in tune with your customers’ needs and opinions.
Strategic conversations with KBB and Accutrade sourced leads can drive your overall purchasing processes.
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Keep producing and engaging with 24/7 customer support using automotive trained AI responses and appointment scheduling.
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We are going to continue working with you and obviously the reason why is the results that we are getting. So, that’s a no-brainer.
I love it. It’s great. It takes that customer experience, which is really the biggest thing with AI - is getting that customer the answer they need, as quickly as they possibly can.
We need two human beings to talk to each other to buy a car, but if we can make it easier for them to get that human interaction, [then] the better chance we have of working with more people.
They stated that they've seen an increase in appointments and two of the BDC Reps told management they like our system way better than their previous AI.
FAQ
We don’t believe in long term contracts. All of our service packages are on a 30-day out.
Though ICOM AI runs in the background of your lead management processes, our performance team offers initial on-site training and onboarding for your sales staff. Our performance managers will also continue to follow up and do performance calls after install.
We are integrated with all major automotive CRMs. We currently have enhanced integrations with VinSolutions, Elead and DealerSocket.
No, you will continue to manage your customers through your own CRM.
